Southampton-based Pestkill take a forward-thinking, dynamic and customer-focused approach to pest prevention and eradication, with a broad portfolio that ranges from month-long bird-proofing jobs to holiday-home cleans between lets.
The challenge
Simple mobile forms cut the paperwork burden but did nothing to simplify scheduling, which was still a tedious, manual process.
Toxic materials used in pest control must be reported to the customer and can vary in amount, combination and units of measurement. Pestkill needed more sophisticated recording, joined-up invoicing and Sage integration — without sacrificing mobile-forms customisation.
The solution
“We looked at several solutions. Pro Pal was the only one that did all we needed and it was competitively priced — especially as the rugged smartphone they included meant we didn’t have to pay for separate mobile contracts.”
A supported trial established that Pro Pal’s functionality and Field Force’s customer service could support the business.
The result
By covering booking, scheduling, mobile forms, invoicing and reporting, data now flows faster with less manual intervention.
“It’s had a massive effect on our admin, the office now has more time to focus on sales, marketing and HR. We’re all a little bit happier and less stressed now Pro Pal has smoothed our admin process.”
